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@ -15,19 +15,29 @@ Also check out the Matrix Channels mentioned below!
## Questions and Issues
Codeberg relies on community support and helping each other.
You should try asking a question in public first.
There are most likely people around to help you out,
and your question will help users who experience similar problems in the future.
Codeberg relies on community members helping each other via public spaces.
This is an always-available and reliable way to get help for most issues.
Usually there will be other people who have experience in the area or had
similar problems in the past and can participate in helping you out. You
can use these spaces to provide support to others too.
### Issue tracker
The most important place to ask for help and report any issues with Codeberg is the [Codeberg/Community issue tracker](https://codeberg.org/Codeberg/Community/issues).
It's **never** wrong to open a ticket there.
If you need help quickly, or just want to join our community for exchange, discussions and news, you should consider to:
If you need help quickly, or just want to join our community for exchange, discussions and news, there are two main options.
- join the community on [Matrix](https://matrix.to/#/#codeberg-space:matrix.org)! General discussions take place in the [Codeberg room](https://matrix.to/#/#codeberg.org:matrix.org).
- join the unofficial (community-maintained) `#codeberg` IRC channel on [libera.chat](https://libera.chat) (much less activity than on Matrix)
### Matrix
There's a large and active community of users on Matrix. Codeberg's [Matrix chatroom](https://matrix.to/#/#codeberg.org:matrix.org) is a good place for general discussions. Other rooms for discussions on more specific topics are available in Codeberg's [Matrix space](https://matrix.to/#/#codeberg-space:matrix.org).
### IRC
You can also join an unofficial (community-maintained) `#codeberg` IRC channel on [libera.chat](https://libera.chat). There's much less activity than on Matrix.
## Contacting Codeberg e.V.
### Email