Documentation/content/contact.md
2023-11-13 15:44:08 +00:00

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Questions and Issues

The most important place to ask for help and report any issues with Codeberg is the Codeberg/Community issue tracker. It's never wrong to open a ticket there.

If you need quicker help or want to freely discuss topics, or follow up on Codeberg news, you can

  • join the community on Matrix! General discussions take place in the Codeberg room.
  • follow us on Mastodon, or if you aren't on the free and federated social network yet, on Twitter. You can also send us a direct message (Mastodon / Fediverse will have quicker response times, though).
  • join the unofficial (community-created) #codeberg IRC channel at libera.chat

Email

Please only drop us an email if your problem cannot be handled via the channels above. You can send an email to help@codeberg.org.
Attention: There is currently no team regularly reading emails, we are still looking for help, see Codeberg/Contributing#28.

If you need to get in touch with the people behind the non-profit Codeberg e.V. (e.g. for managing your membership etc), please instead write to codeberg@codeberg.org.

For legal inquiries, please refer to the Imprint.

Abuse

The preferred way to report content on Codeberg is an email to abuse@codeberg.org. When sending an email, please describe briefly why the reported material should be removed. Providing context helps us act faster.

Another faster method is tagging @moderation in an issue comment, which we highly recommend for automated spam bots.

When reporting people, we recommend making a private report, so as to protect yourself and others from retaliation in extreme cases.

Please keep in mind that we are only responsible for content hosted under the following domains:

  • codeberg.org
  • codeberg.page (including custom domains using Codeberg Pages)
  • codeberg-test.org
  • codeberg.eu
  • next.forgejo.org

After submitting your report, please do not expect a written response. All reports will be investigated and acted upon accordingly, but we do not typically inform users who submitted each report about the results.